Frequently Asked Questions

A virtual address is a real, physical address that you can use for business correspondence without occupying that location. Your mail is received there, and you can choose to have it scanned, forwarded, or held. It provides all the professional benefits of a London address at a fraction of the cost of renting office space.

Yes, provided the service provider is registered with HMRC as a Trust or Company Service Provider (TCSP) and the address satisfies the Companies Act 2006 requirements. Basely Virtual is HMRC-registered and our address can be used as your registered office for UK limited companies and LLPs.

Yes. Using a virtual address is entirely legal in the UK. Thousands of businesses use virtual addresses for their registered office, trading address, and director service address. Providers must comply with Anti-Money Laundering regulations and verify customer identity before providing the service.

We accept standard letter mail and small packets. Large parcels and oversized courier deliveries may not be accepted. If you expect to receive frequent large packages, please contact us before signing up to discuss your requirements.

Mail received on a business day is scanned and available in your dashboard within 24 hours. We process mail Monday to Friday. Mail received on weekends or bank holidays is processed on the next business day.

Your mail is opened by trained staff at our secure Covent Garden premises. All staff operate under binding confidentiality agreements. By signing up for mail scanning, you authorise us to open and scan your mail on your behalf — this is a standard arrangement for virtual address services.

Yes. Physical mail is handled in a secure environment. Digital scans are encrypted using AES-256 encryption at rest and TLS in transit. Access to your dashboard is protected by your account credentials. We are GDPR compliant and do not share your mail content with any third parties.

Obvious marketing mail and unsolicited advertising are logged and can be shredded without scanning on request. If you are unsure whether something is junk, we will scan it and you can decide what to do with it from your dashboard.

A registered office address is the official legal address of a UK limited company or LLP. It must be a physical UK address, listed on the Companies House public register, and capable of receiving statutory correspondence. Every incorporated company must have one.

Yes. You can change your registered office at any time by filing form AD01 with Companies House. The new address must be in the same UK jurisdiction as your current address. The change takes effect when accepted by Companies House. There is no fee to file AD01 online.

Statutory and government mail — including HMRC correspondence, Companies House notices, confirmation statement reminders, and any legal proceedings served on the company — is sent to your registered office. It is critical that this address is monitored and mail is acted upon promptly.

Yes. You can cancel your subscription at any time. Your services remain active until the end of your current billing period, and you will not be charged for the following period. There are no cancellation fees.

New Starter monthly subscribers receive a 7-day free trial. No payment is taken until the trial ends. You can cancel during the trial with no charge.

We accept all major debit and credit cards (Visa, Mastercard, American Express) via Stripe. All payments are processed securely. We do not store your card details directly.

If you are not satisfied within your first 7 days of paid service, contact us and we will review your request. We do not offer refunds for periods already used beyond the initial period, except where required by law.

As a Trust or Company Service Provider (TCSP) registered with HMRC, we are legally required under the Money Laundering Regulations 2017 to verify the identity of every customer before providing address or company formation services. This is not optional — it is a legal obligation.

You will need a government-issued photo ID (passport or driving licence) and proof of address (a utility bill, bank statement, or official letter dated within the last 3 months). For companies, we also require information about beneficial owners and persons with significant control.

Most verifications are completed within a few minutes using our digital verification process. In some cases, additional review may be required and can take up to 1 business day.

Yes. Your identity documents are processed securely in accordance with UK GDPR. We use reputable identity verification technology and do not store raw document images beyond what is required by law. Your data is never sold to third parties.

AML stands for Anti-Money Laundering. It refers to the legal and regulatory framework designed to prevent criminals from using legitimate businesses to launder illegally obtained funds. Virtual address providers are required to carry out AML checks under the Money Laundering Regulations 2017.