What is a virtual receptionist service?
A telephone answering service — sometimes called a virtual receptionist service — provides your business with a dedicated UK phone number that is answered by real, professional receptionists during business hours. Callers hear a greeting using your company name, are handled courteously, and a message is taken if the call cannot be connected to you directly.
The service operates exactly as a traditional in-house receptionist would — except the staff work from a professional call handling centre rather than your office, and you pay a fraction of the cost of a full-time employee.
How a typical call is handled
Call comes in
A customer or contact dials your dedicated UK number. The call is routed to your virtual receptionist team.
Answered in your company name
The receptionist answers with your pre-agreed greeting — for example: "Good morning, Acme Ltd, how can I help?"
Message taken
The receptionist takes the caller's name, number, and reason for calling. If you have a dedicated answering script, they follow it.
Message relayed to you
A message summary is sent to you by email and appears in your dashboard — typically within minutes of the call ending.
You call back at your convenience
With the full message in hand, you return the call when it suits you — no missed opportunities, no voicemails going unheard.
Key benefits
- Never miss a call — every call is answered, even when you are busy or unavailable
- Professional impression — callers reach a real person, not voicemail
- Consistent greeting — your company name is used on every call
- Message history — all calls are logged and accessible in your dashboard
- Cost-effective — far cheaper than hiring a full-time receptionist
Coming soon at Basely Virtual
We are developing our telephone answering service and plan to launch it as an add-on to our existing virtual address plans. If you are interested in being notified when it becomes available, or if you have specific requirements you would like us to consider, please get in touch.
Register your interest
Contact us to be notified when telephone answering launches at Basely Virtual.